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This website details the services offered by "Peppo and Pets". Its use implies acceptance of the following conditions, declining to make any claim on them. This website contains texts prepared for informational or informative purposes only, which may not reflect the current state of legislation or jurisprudence, and which refer to general situations, so its content should not necessarily be applied by the User to specific cases. concrete.

  1. The use of this website is aimed at people of legal age. Minors under this age are not authorized to use this website.

  2. "Peppo and Pets" may modify the content of the website, its services and products, rates, guarantees, etc., at any time and without prior notice.

  3. "Peppo and Pets" may make available to the user links or other elements that allow access to other websites belonging to third parties. We do not market the products and services of said linked pages, nor do we assume any type of responsibility for them, nor for the information contained therein, nor their veracity or legality, nor for any effects that may arise. In any case, "Peppo and Pets" states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, putting in knowledge of the competent authorities the content in question.

  4. The prices indicated on the website, if any, will be valid except for typographical errors, and are subject to change without prior notice.

  5. It is not necessary to register on the website, or provide any type of personal data, to browse it.

  6. "Peppo and Pets" cannot guarantee the uninterrupted or totally error-free operation of this website. Therefore, we are not responsible for any damage caused by the use of this site.

  7. "Peppo and Pets" offers its services and products indefinitely, and may, however, suspend their provision unilaterally and without prior notice.

  8. "Peppo and Pets" will not be responsible for damages, own or third parties, caused by misuse of this website by the User.

  9. The User undertakes not to use this website or the services offered on it to carry out activities contrary to the law, public order or these conditions. The User who acts against the image, good name or reputation of "Peppo and Pets", as well as who illegally or fraudulently uses the designs, logos or contents of the website and/or violates in any way against the rights of intellectual and industrial property of the website or its contents and services, will be responsible to "Peppo and Pets" for their actions.

  10. "Peppo and Pets" is not responsible for viruses that originate from a telematic transmission infiltrated by third parties generated with the aim of obtaining negative results for a computer system.

  11. "Peppo and Pets" is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, "Peppo and Pets" is made available to all users, authorities and security forces, and actively collaborating in the withdrawal or blocking of all content that could affect or contravene national or international legislation, rights of third parties or morality and public order. In the event that the User considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

  12. This website has been reviewed and tested to work properly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, "Peppo and Pets" does not rule out the possibility of certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances occur that make temporary access to the website impossible.

  13. The content of the articles published on this website cannot be considered, in any case, a substitute for legal advice. If this is the case, the User must not act on the basis of the information contained in this website without first resorting to the corresponding professional advice.

  14. "Peppo and Pets" reserves the right to deny or withdraw access to the website and/or the services offered without prior warning, at its own request or by a third party, to those Users who fail to comply with our Conditions of Use.

1) Legal conditions for purchase at Peppo and Pets

These Legal Contract Conditions regulate the use of the online store, for which Laura Martínez Juan, hereinafter Peppo and Pets, is legally responsible. These Conditions will be accepted by the parties without reservation, and may be modified at any time and without prior notice, so it will be the responsibility of the User to read them each time they make a purchase, since the conditions in force at the time of conclusion of the contract , will be those that are applicable.


2) Applicable regulations

This electronic contract is concluded under Spanish regulations and specifically under the legal regime imposed by Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE) and General Law 03/2014 for the Defense of Consumers and Users (LGDCU).

The electronic contract will not be archived by a third party and the language for its conclusion is Spanish. These general conditions may be saved and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding to pay for the contract.

3) User Account and Bug Fixes

To be able to make online purchases in this store, registration is not necessary by creating a "User Account", since you can access the purchase through the guest option. Even so, if you wish, you can register at any time by clicking on the corresponding link, or during the purchase process. Once registered, the User will receive an email confirming that the process has been carried out successfully and a reminder of the access data.

Creating a user account provides numerous benefits such as:

Make purchases more quickly, check the order history, change the password, modify personal data, change the billing address, and other procedures or procedures related to your purchases.

In addition, at any time, you can access your private account to check your personal information and addresses and, if necessary, correct any errors that may have occurred in the entry of data or update them. The billing address may also be corrected or updated throughout the purchase process.

You can unsubscribe at any time, by sending an email, from the address you want to unsubscribe, to the address, which will lead to the cancellation of your personal data.

The creation and cancellation of a user account will be governed by the provisions of the Privacy Policy.

4) Purchase Process

Buying at Peppo and Pets is easy and simple, you just have to follow these steps:

1º.- Select the products you wish to purchase from among those offered by Peppo and Pets. By clicking on each product, you access its file, which includes a detailed description with information, main characteristics and price. 

2º.- Once you have selected the product(s) you wish to buy, you must press the "Buy" button, and the product will be added to your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to payment.

3º.- After the selection of products, a summary will appear. Finally, to continue, you must press the "Place Order" button.

4º.- As we have indicated in previous sections, at the end of your purchase you can register or not, but you must always indicate your data. If you have registered, in your next purchases you will not have to enter them again, as they will be stored in your User Account.

5º.- Finally, you must choose the payment method from among those offered by Peppo and Pets (see next section).

6º.- Once the contracting process is finished, we will send you an email detailing the details of the contract, as well as proof of purchase or invoice. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:

Notifying you in the "Contact" section of this website

Writing to the email address:


5) Payment methods

Peppo and Pets has various payment methods to facilitate your purchase:

  • Credit or debit card (secure payment gateway)

  • PayPal

Next, we specify the conditions for each of these forms of payment.

Credit or debit card

Payment by credit or debit card is made through the Stripe secure payment gateway. Through this payment method, Peppo and Pets never collects or manipulates any customer data related to their card number. All data is processed directly by Stripe, so that Peppo and Pets can always offer the highest security, transparency and confidentiality in the transaction.

The cards currently supported by the payment gateway are Visa, Mastercard and Maestro, in addition to those belonging to the 4B, Red 6000 and Servired networks. If you have any questions, contact us and we will assist you to clarify any concerns.


Make the payment with your PayPal account. Through this payment method, Peppo and Pets never collects or manipulates any bank details. All data is processed directly by Paypal, so that Peppo and Pets can always offer the greatest transparency, security and confidentiality in the transaction.


6) Prices, taxes, fees and tariffs

Prices are expressed in Euros, and are valid except for typographical errors. In the event of a manifest error in setting the price that appears in the service file, the price established for said service in the informative email that we will provide when we detect the error will prevail.

The PVP for clients from the Peninsula and Portugal includes VAT.


7) Returns

At Peppo and Pets we want you to be satisfied with your purchase. For this reason, we provide you with the option of canceling it or returning it (withdrawal). Consult the returns section on our website.

The exercise of the right of withdrawal on the acquisition of products that may have been used by the user will not be accepted, unless said possibility is specifically indicated.

In order to exercise this right, the product must not have been used.

The refund of the purchase amount will be made once the status of the product has been verified, through the same means of payment used in the purchase and, in any case, within a maximum of 15 calendar days from the reliable receipt of the request. of withdrawal. The expenses derived from the exercise of the right of withdrawal, will be borne by the buyer.

© 2022 Peppo and Pets 

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